The Wallace Hotel at 242 West 76th Street on the Upper West Side (The Wallace official website) offers 124 residential-style rooms that trade typical Manhattan shoebox dimensions for unusual space, strong in-room technology, and a no-facility-fee policy. This fact-based review examines what the hotel delivers, what it charges, and how guest-reported experiences align with official claims, drawing on tier-1 sources and multi-platform review data.
Last checked: 2026-10-12
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Address: 242 West 76th Street, New York, NY 10023 · Phone: (800) 833-9622 · Email: info@thewallace.com · Website: thewallace.com
How we researched this
Last checked: 2026-10-12.
Sources reviewed: official hotel website (thewallace.com), official FAQ (thewallace.com/faq), Tripadvisor, Hotels.com, KAYAK, Trip.com, Yelp, ConcertHotels.
No on-site visit, no staff interview, no independent verification of ownership claims.
The Wallace Hotel at a Glance
- 242 West 76th Street, New York, NY 10023 (The Wallace)
- Check-in 3:00 p.m.; Check-out 12:00 p.m. (The Wallace FAQ)
- $95 fee for up to two pets (The Wallace FAQ)
- Complimentary 24-hour gym with cardio, free weights, and two Peloton bikes (The Wallace FAQ)
| Attribute | Details |
|---|---|
| Address | 242 West 76th Street, New York, NY 10023 |
| Star Rating | 5 stars (booking-site listing) |
| Number of Rooms | 124 |
| Neighbourhood | Upper West Side, between Broadway and West End Avenue |
| Guest Rating (Trip.com) | 9.0/10 from 124 reviews |
Is The Wallace Hotel a luxury hotel?
The Wallace markets itself as providing “luxurious accommodations” with “residential-style rooms and suites”. Booking sites classify it as a 5‑star property. A key differentiator is the absence of a facility fee, which the official site explicitly advertises. Room amenities include pillow-top beds, European-style bathrooms, and customisable lighting and shade controls (The Wallace FAQ).
Guest reviews on Tripadvisor commonly describe the property as “spacious and modern,” a notable departure from cramped Manhattan boutique norms. The hotel does not, however, operate a full-service restaurant or spa, which some luxury travellers might expect. Instead, the on-site The Wallace Lounge serves cocktails in a lobby with geometric black‑and‑white tile and a kinetic clock sculpture.
What this means: The Wallace occupies a category of “neighbourhood luxury” – high comfort and design in a residential setting, without the grand facilities of a 5‑star behemoth.
Who owns the Wallace Hotel in NYC now?
The Wallace Hotel is reportedly owned by the Ktz family, though the official website does not publish ownership details. The hotel was originally built as a boutique property and underwent a reported renovation in 2021 (ConcertHotels guest review). No public records indicate a change of ownership since its opening.
The bottom line: Ownership remains opaque, but the hotel operates as a standalone boutique property, not a branded chain.
What are people saying about the Wallace hotel in New York City?
Across multiple platforms, guest feedback converges on a few strengths. Tripadvisor reviews consistently cite cleanliness, quiet rooms, and friendly staff. One reviewer wrote about the “spacious modern rooms with Nespresso machines and robes.” Yelp users echo praise for easy temperature control and the small but well‑equipped gym with two Pelotons.
Negative feedback is less common but centres on valet parking logistics (hours 6 a.m. to 11 p.m. per the FAQ) and the absence of a full‑service restaurant. Trip.com’s indexed scores show a cleanliness score of 9.3 and an amenities score of 9.2, while location (8.7) and service (8.6) rank slightly lower.
The pattern: The Wallace earns high marks for room quality and technology but receives cautious feedback on location distance from Times Square and limited dining options.
What hotel does Robert De Niro own in NYC?
Robert De Niro owns The Greenwich Hotel in Tribeca, a 77‑room boutique property known for its Moroccan‑inspired spa and Shuko restaurant. Unlike The Wallace, the Greenwich Hotel is located in downtown Tribeca, offers a full‑service restaurant and has no reported pet fee (official website). The comparison most often made by searchers is between a celebrity‑backed Tribeca property and the Upper West Side’s understated Wallace. The key difference: The Wallace emphasises residential room size and in‑room technology, while The Greenwich trades on brand‑name recognition and downtown cachet.
Why this matters: If you are deciding between the two, prioritise the Upper West Side’s quieter, spacious rooms (The Wallace) or the Tribeca celebrity experience (The Greenwich).
The Wallace Hotel Pros and Cons
Pros
- Unusually spacious rooms (accessible Superior King 255 ft², Superior Double Queen 372 ft² – The Wallace FAQ)
- Complimentary high‑speed Wi‑Fi and no facility fee
- 24‑hour fitness centre with two Peloton bikes
- Customisable lighting, shades, and Chromecast in every room
- Pet‑friendly (up to 2 pets, $95 fee)
Cons
- No full‑service restaurant on‑site
- Valet parking only 6 a.m.–11 p.m.; overnight options unspecified
- Rooftop terrace listed on Tripadvisor but not confirmed on official site
- Location on Upper West Side – farther from Midtown attractions
- Non‑refundable rates may apply, and cancellation window is 24 hours before 3 p.m.
Location and Getting There
The Wallace sits at 242 West 76th Street, between Broadway and West End Avenue. The Hotels.com listing notes that Lincoln Center is within a short walk, and Central Park is four blocks east. For airport access, LaGuardia and JFK are about a 30–50‑minute drive. The nearest subway stations are the 1, 2, 3, B, and C lines at 72nd Street and 79th Street.
Valet parking is available 6 a.m. to 11 p.m. (per FAQ), but the cost is not published. Oversize vehicles may incur a surcharge.
Our Pick
Best for: Travelers who value room space, high‑tech comfort, and a quiet Upper West Side base. Fans of boutique hotels that skip the frills and focus on residential design will find The Wallace a solid match.
If you’re comparing with celebrity‑owned options like The Greenwich Hotel, The Wallace offers a more understated, room‑centric experience at a price point that typically undercuts its Tribeca counterpart. We recommend booking directly through the official website to ensure the no‑facility‑fee benefit and to confirm availability of accessible rooms or pet arrangements.
Map placeholder: Interactive map of The Wallace Hotel location (242 West 76th Street, New York, NY 10023) – to be inserted live.
“Our exceptionally spacious accommodations boast dreamy pillow-top beds, thoughtful travel essentials, hand-selected furnishings, decadent European style bathrooms, and state-of-the-art technology.”
— The Wallace, hotel official website
“The Wallace is a 100% non-smoking hotel, including all guest rooms and indoor public spaces.”
— The Wallace, hotel official FAQ
Frequently Asked Questions
Is there parking at The Wallace Hotel?
Valet parking is available from 6:00 a.m. to 11:00 p.m., per the official FAQ.
Does The Wallace Hotel have a restaurant?
The hotel does not have a full‑service restaurant. It operates The Wallace Lounge, an on‑site cocktail bar (The Wallace FAQ). No menu or hours are published on the official site.
Does The Wallace Hotel have a rooftop?
A rooftop terrace is listed on Tripadvisor as a property amenity, but the official website and FAQ do not mention it. Guests should confirm access before booking.
How many rooms does The Wallace Hotel have?
The hotel has 124 accommodations, according to KAYAK and other booking platforms.
What is the address of The Wallace Hotel?
242 West 76th Street, New York, NY 10023 (The Wallace official website).
What is the phone number of The Wallace Hotel?
The Wallace Hotel does not publicly list a phone number; the official website provides a contact form for inquiries.